FAQ
1. When will my order be shipped?
For in-stock products, orders are usually processed within **1–2 business days** and dispatched shortly after confirmation.
Once shipped, estimated delivery usually takes **2–10 business days**, depending on your location and local carrier conditions.
Whenever possible, your order will be fulfilled from the warehouse closest to your delivery address.
For pre-order or temporarily unavailable products, the estimated shipping date will be shown on the product page.
Please note that delivery to certain remote regions or islands may require additional time or may not be available.
2. Does the e-bike require assembly?
The e-bike is delivered partially assembled** to ensure safe transportation.
Most customers only need to complete a few simple installation steps, such as fitting the handlebar, pedals, front wheel, seat or selected accessories.
A user manual and assembly guidance are provided to help you complete the setup before your first ride.
We recommend checking all bolts, brakes, tyre pressure and electrical connections before use.
3. Does the e-bike support smart or connected features?
Selected versions may support connected or smart functions.
Depending on the model, available features may include:
- Riding information
- Battery and vehicle status
- Trip and mileage records
- System settings
- Diagnostic information
- Device connectivity
Feature availability may vary depending on the selected configuration and region.
4. How long does the battery take to charge?
Charging time depends on the battery capacity, charger and remaining battery level.
For best battery performance, we recommend using the supplied or compatible charger and charging the battery in a dry, well-ventilated environment.
5. Can the battery be removed?
Depending on the configuration, the battery may be removable for convenient indoor charging and storage.
Please check the product specifications for the exact battery configuration included with your model.
6. What should I check before my first ride?
Before riding, please make sure that:
- The battery is securely installed
- The tyres are properly inflated
- The brakes operate correctly
- All bolts and fasteners are secure
- The lights and display are functioning normally
Always follow local regulations regarding e-bike use, speed limits and permitted riding areas.
7. What support is available after purchase?
Our customer support team is available to assist with product setup, operation, troubleshooting, spare parts and after-sales questions.
Please keep your order information available when contacting support so we can assist you more efficiently.