Shipping Policy

Effective date: August 28, 2026

Order Processing

Orders are processed on business days after payment and fraud checks are completed. Processing times may be extended during launches, promotions, holidays, severe weather, or other high-volume periods. You will receive a shipment confirmation when tracking is available.

Shipping Destinations and Methods

Available destinations, carriers, services, and charges are shown at checkout based on the delivery address and items in the order. We may be unable to deliver to certain regions, restricted addresses, or post office boxes.

Delivery Estimates

Delivery windows shown at checkout are estimates, not guarantees, unless expressly stated otherwise. Carrier delays, customs clearance, weather, public holidays, and other events outside our reasonable control may affect delivery.

Address Accuracy

Please review your delivery address before placing an order. Contact us promptly if a correction is needed. We cannot guarantee changes after processing begins. Costs caused by an incomplete or incorrect address may be deducted from a refund or charged for reshipment where permitted by law.

Tracking and Delivery

Tracking updates are provided by the carrier and may take time to appear. A shipment may be marked delivered before the final handoff. Check the delivery location, household members, building staff, and carrier notices before reporting a missing package.

International Orders

International shipments may be subject to customs duties, import taxes, brokerage fees, and local restrictions. Unless checkout states otherwise, the recipient is responsible for these charges and for providing information required for customs clearance. Refused or unclaimed shipments may be refunded only after return, less unrecoverable shipping, duties, and fees where permitted by law.

Lost, Damaged, or Delayed Shipments

Report damaged packages or incorrect items through our Contact Information page within 7 days of delivery and include the order number and clear photos. For a shipment that appears lost, contact us after the carrier's estimated delivery window has passed. We will work with the carrier and provide a remedy as required by applicable law.

Split Shipments

Items in one order may ship separately. Separate tracking details may be provided, and you will not be charged additional shipping solely because we split a shipment.

Questions

For shipping assistance, use our Contact Information page and include your order number.