Contact Information

Customer Support

For help with an order, product, return, delivery, privacy request, or warranty claim, please use the contact form or customer support channel available on this store. You may also reply to your order confirmation where that option is available.

What to Include

To help us respond efficiently, include your full name, order number, the email address used for the order, a clear description of your request, and photographs when reporting damage, defects, or an incorrect item. Do not send full payment card numbers, passwords, or other unnecessary sensitive information.

Response Times

We aim to respond within 2 business days. During holidays, promotions, or unusually high volume, responses may take longer. Sending multiple requests about the same issue may delay handling.

Returns and Warranty Claims

Please contact us before returning any item. Returns sent without approved instructions may be delayed or refused. For manufacturing-defect claims, review the 2-Year Product Warranty and include proof of purchase and clear photos.

Business Communications

Official support communications will relate to your request or order. We will never ask you to share your password or full payment card number by email or contact form.